The COVID-19 pandemic has created a ripple effect on businesses, markets, and economies around the world. It has prompted thousands of organizations to rethink their strategies to meet the changing demands of their customers continuously. It has also allowed companies to accelerate their digital transformation further.
Frost Radar™ is Frost & Sullivan’s robust analytical tool that benchmarks the growth potential of companies. Frost Radar™ stated the importance of mapping the CX journey for contact centers to meet the growing demand for a more personalized, digitized, and engaging customer experience. In today’s digital landscape, where companies strive for a seamless customer journey and better customer engagement, companies must also learn how to recognize technological advances and trends to stay ahead.
How did the COVID-19 pandemic catalyze digital transformation? Find out in our on-demand webinar with Krishna Baidya, Director and Digital Transformation Practice Head of Asia-Pacific Customer Experience Research at Frost & Sullivan, Michael Costevec, Vice President of Transformation, Asia-Pacific at Teleperformance, and Marina Campos, Global Head of the Teleperformance Customer Experience Lab. Register to watch this on-demand session.
SPEAKERS
Krishna P. Baidya
Director, Digital Transformation Practice Head of Asia Pacific Customer Experience Research at Frost & Sullivan
Krishna heads Frost & Sullivan's Connected Work, Customer Experience Research in the Asia Pacific region. He oversees a team of analysts across Asia Pacific, tracking and analyzing regional market trends and competitive developments in these focus areas.
Based in Singapore, Krishna has spent more than 15 years in ICT research and consulting. His experience includes supporting technology vendors and service providers in addressing key strategic issues. Previously, Krishna led a telecoms research in the consumer and business communication service segment for APAC.
Michael Costevec
Vice President of Digital Transformation at Teleperformance Asia Pacific
Specializing in digital transformation and consulting, Michael has been with Teleperformance for over 10 years. Since 2016, he has been in charge of the APAC Digital Integrated Business Solution implementation, focusing on digital transformation through the Technology, Analytics, and Process Excellence (T.A.P.) framework, All Ideas Matters (AIM), and Lean Six Sigma.
MODERATOR
Marina Netto Campos
Global Head, Teleperformance Customer Experience (CX) Lab, TP Women regional Board Member
Marina has over 20 years of experience in various roles, including strategy and research across three continents. She specializes in analyzing key verticals to identify major trends and conducts primary research to understand consumer preferences for dissemination internally and to clients.
Watch Free Webinar on Demand
The COVID-19 pandemic has prompted thousands of organizations to rethink their strategies to meet their customers’ changing demands continuously.
Learn about the significant changes across the Asia-Pacific region in 2020, how the pandemic affected the digital transformation of businesses, and the rise of the work-at-home business model.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review our Cookie Policy.
